Hospitality question and answer Essay Example | Topics and Well Written Essays - 2000 words

Hospitality question and answer - Essay Example Responsibility and authority are affixed with top down arrow and accountability is represented by bottom up arrow in the organizational chart. . Leading/Directing: Leadership is the ability of to get work done through others, while at the same time winning their confidence, respect, loyalty, and willing cooperation. The Food and Beverage Director is trained to lead and direct the entire team. They are also trained to be accountable for the actions of the team members. Staffing: Job analysis is carried out and tasks are identified in each job. Job position standards are set at all levels of the hierarchy. Recruitment is carried out as per job description in case a shortfall arises. Records regarding the employee performance are maintained. It is important to know the duties of supervisor in the employment and management function, to have the knowledge of employment laws, employment awards, classification and grades, internal and external effects on employment grades, statistical formulae, job analysis, performance standards, Job/position description, Job/Position Specification, Essential and Desirable Criteria for the ‘right’ applicant, recruitment, the job application, selection, employment interview, company orientation and job induction. Monitoring/Controlling: The Service Director, Executive Chef, Executive Steward and Beverage conduct quality control, quantity control, cost control, time control, people control, inventory control, safety control and report to the Food and Beverage Director who further reports to the Manager. Controls are grouped as Steering Controls, Screening Controls and Post action Controls. Steering controls highlight deviations from the set standard or the objective to be achieved before the activity is completed. Check points during the task can steer the worker in the correct direction toward the goal. Screening goals are referred to as Yes/No goals. They monitor